Returns & Refunds
Our policy lasts 30 days and only extends to faulty products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be be in the original packaging with all its accessories and warranty card if applicable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless the product is covered under International Warranty.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable if product is found to be faulty and a refund is approved. If you receive a refund, the cost of return shipping will be credited to you too.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When returning an order, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.