Shipping & Delivery
Our standard shipping is generally via NinjaVan or QXpress. International orders are shipped via Air Mail.
| DESTINATION | SHIPPING | TYPE | < $49.99 | $50.00 > | *DELIVERY TIME (Business Days**) | TRACKING |
| Singapore | Standard | Door-to-Door | $4.00 | FREE | 3-7 | √ |
| NinjaVan | Self-Collection / Door-to-Door | $6.00 | $6.00 | 3-7 | √ | |
| Malaysia | NinjaVan | Door-to-Door | Calculated at checkout | Calculated at checkout | 3-9 | √ |
| All other countries | Standard | Door-to-Door | Calculated at checkout | Calculated at checkout | Varies by location | √ |
Prices reflected are in Singapore Dollars.
*Delivery time for shipments starts from the time we dispatch your orders. Allow up to 48 hours to prepare your shipment before handing it over to our logistic partners.
**Excludes Sat, Sun, and public holidays.
SELF-COLLECTION ORDERS
For self-collection via NinjaVan, please enter the address of the Ninja Point you would like to retrieve your parcel from. Not available for oversized orders.
Click here to find a Ninja Point
INTERNATIONAL TARRIFS
Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.
RETURNED PARCELS
The customer may be charged with shipping fee when a parcel is returned to us due to a wrong address provided. This fee is calculated on actual cost of sending the parcel to you. This does not include the shipping charges that will be incurred to resend your order to an updated address. Please ensure your shipping address is accurate before placing your order.
CUSTOM DECLARATION
It is legally required to provide the content of all international parcels and we will only ship your orders and label the content with truthful but a non-sexual description.
INTERNATIONAL SHIPMENTS
Please note that customs officials of any country are authorised to inspect your package. We cannot accept responsibility for any orders that are delayed, seized or returned by foreign customs or governments.
In the unlikely event of a seized package, please be aware that we will not issue refunds/credits for seized items that are not returned to us.
Contact customs officials in your country for the best information on how your order will be handled by them.