Help Centre

Q. What are your operating hours?
A. Monday to friday, from 10.30am to 5.30pm. We are closed on every Saturday, Sunday and public holidays. For planned closures, please check our Closing Days.

Q. How do you accept payment?
A. We accept all major credit cards. You may checkout via the following:

PayNow is a fast and secure local payment method in Singapore that lets you transfer funds instantly using a mobile number or UEN. It’s available through participating banks and mobile banking apps, with no additional fees. Simply select PayNow at checkout and follow the instructions to complete your payment quickly and safely.

PayPal is a secure and widely used online payment platform that allows you to make purchases using your PayPal balance, linked bank account, or credit/debit card. You don’t need a PayPal account to complete your payment—you can check out as a guest using just your card details, making the process quick and convenient.

All prices shown on site are in SGD.

Q. How will i receive my order?
A. Your privacy is our priority. All products are discreetly shipped in plain packaging.

Q. Why did I receive only part of my order?
A. If you received a partial order, it means that some items in your purchase were in stock and shipped first, while the remaining items will be sent in a separate parcel. We always ship available items as soon as possible to minimise waiting time. In cases where certain products are backordered or awaiting restock, a second shipment will be arranged once those items become available.

Q. How long does shipping takes?
A. It usually takes 3-7 business days for your order to reach you. This applies to both door-to-door and self collection orders. This excludes Sat, Sun and PH. For international orders, shipping time may vary.

Q. Can i track my order?
A. Yes, tracking is available for all orders. Once your order has left our warehouse, we will provide you with the tracking information. For oversized orders, delivery will be handled by Lalamove, and you will receive a separate email to inform you when your parcel is on its way.

Q. How do i track my order?
A. You will receive at least two emails for every order. First a confirmation of order and then a shipping notification. Every shipping notification email will have a status tracking link in the email or you can login to your account. On your account screen, you'll see a list of your orders and a status link for each one. Just click the appropriate status link.

Q. What should i do should i miss my delivery?
A. No action is required if you miss a delivery, as our logistic partner will make a total of three delivery attempts. For your convenience and safety, contactless delivery may be carried out, and the courier may leave your parcel at your doorstep.

Please note that international shipments may have different arrangements.

Q. Can i return a defective product?
A. Yes, we offer 30 days seller's warranty. Our policy only extends to faulty products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Please kindly contact us and we will gladly replace it within the next 14 days. To be eligible for a return, your item must be in the original packaging with all its accessories and warranty card if applicable.

Q. Do i have to pay for return shipping of a defective product?
A. No, return shipping is free for all local orders. We will arrange for a pick up for the defective product. All you are required to do is print out the return waybill that will be provided and attach it to the return parcel.

For international orders, return shipping costs are borne by the customer; however, a refund will be issued once the item is received. We recommend using a tracked shipping service for international returns to ensure the item reaches us safely.