Q. What are your operating hours?
A. Monday to friday, from 10am to 5.30pm. We are closed on every Saturday, Sunday and public holidays.
Q. How will i receive my order?
A. Your privacy is our priority. All products are discreetly shipped in plain packaging.
Q. How long does shipping takes?
A. It usually takes 3-7 business days for your order to reach you. This excludes Sat, Sun and PH. For international orders, shipping time may vary.
Q. Can i track my order?
A. Yes, we engage QXpress or NinjaVan as our shipping providers and both couriers provide tracking services. We will update you with tracking information after your order has left our warehouse. For international shipping, the courier that will be used depends on the location of your residence.
Q. How do i track my order?
A. You receive at least two emails for every order. First a confirmation of order and then a shipping notification. Every shipping notification email will have a status tracking link in the email or you can login to your account by clicking the link at the top right of the website. On your account screen, you'll see a list of your orders and a status link for each one. Just click the appropriate status link.
Q. What should i do should i miss my delivery?
A. There is no action required should you miss your delivery as there will be 3 attempts in total. International shipments may differ.
Q. Can i return a defective product?
A. Yes, we offer 30 days seller's warranty. Our policy only extends to faulty products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please kindly contact us and we will gladly replace it within the next 14 days. To be eligible for a return, your item must be in the original packaging with all its accessories and warranty card if applicable.
Q. Do i have to pay for return shipping of a defective product?
A. No, return shipping is free. We will arrange for a pick up for the defective product. All you are required to do is print out the return waybill that will be provided and attach it to the return parcel.
Q. How do you accept payment?
A. We accept all major credit cards and you may checkout via PayNow or PayPal. All prices shown on site are in SGD.